Stephen Amero

MCSE 2012 R2, MCITP Win2k8, MCSE Win2k3, CCNA, CNE, Network +, SBS

6 Independence Dr.  Pelham, NH  03076

(603) 361 8988    SteveAmero@msn.com

Systems Engineer

 

Customer Support     Technical Expertise     Troubleshooting     Reliable Solutions     Disaster Recovery

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SUMMARY OF QUALIFICATIONS

 

·                 Certified: Microsoft MCSE 2012 R2, MCITP, MCSE Win2k, MCSE Win2k3, Small Business Specialist

·                 Certified Cisco CCNA, and CompTia Network +.

·                 Certified Novell CNE in Netware V3.X and Netware V4.X.

·                 Designed and implemented Active Directory and Exchange environment for multinational corporations.

·                 Created and initiated Project plan for VPN rollout including user installation instructions & operation documentation.

·                 Technical lead on corporate VPN initiative saving over $1,000,000 in the first year of rollout at PictureTel Corp.

·                 A Team Player:  Worked with teams to deliver project engineering and ongoing services to a wide range of clients. 

·                 Directed a Support team of 6 at PictureTel with day-to day-operations.

·                 Proven ability to work well under pressure, and adapt to resolve technical changes.

·                 Technical lead on Office 365 account creation, SharePoint & Lync setup, and specialty configurations for customers.

·                 Responsible for NOC by performing back office ticket resolution and escalation when appropriate.

·                 Go-To Engineer for mentoring and additional support for lower level techs.

·                 Official commendations for my efforts to cut the delivery schedules by as much as 75% on specialty projects at Sanders, a Lockheed Martin Co. (later BAE Systems)

·         Held a DoD Secret Clearance at Sanders, a Lockheed Martin Co. (later BAE Systems)

·                 Extensive knowledge with Windows & DOS applications, software and protocols plus other specialized software:

 

 

Applications & Protocols

 

Active DirectoryShadow CopyWSUS  DFS  Wi-Fi  DNS  DHCP    WINS           TCP/IP

Group PolicyRPC-HTTP(s)VPN  PPTP   PPP  IPSec  DSL      RDP           ADFS

 

Software

 

DOS,    Windows: 3x,-Win 10,    Servers: NT 4.0, 2000, 2003, 2008, 2012,    Office 365,    Exchange: 2000-2013   

Lync,      Small Business Server,    Intronis,       BackUp Exec & ArcServe Backup,      MS Office, 95-2013     

ConnectWise,  BES Server,   LabTech,  Kaseya,   Level Platforms,   Antivirus: Most all types,  Terminal Server

Virtualization technologies:  VMware,    Hyper V,    MS Virtual PC/Server,      System Center VMM, DPM

   

Hardware

 

Servers: Tower, Rack, Blade,  Desktops,  Laptops,  Tablets,  Printers,  Biz Hubs,  Tape Drives,  Tape Libraries

Smartphones,   Blackberries,   ASA 5505,   iSCSI,   RAID,   SCSI,   Datto,   eFolder,  UPS,   IronPort/Barracuda

ARRAYs: Nimble,  NetApp,   EqualLogic,   Sonicwall,   Dell Switches 

 

SPECIALIZED EXPERIENCE

 

Independent Consultant2016-Present

 

·   Independent consultant for various clients. 

·   Performing Office 365 engineer design, migration planning and rollout along with Office 365 SharePoint build out and user training.

·   Wintel engineering Server, Exchange, AD, GPO, and other infrastructure support.

 

Skills Training & Certification Updates2015/2016

Student

 

·                 Self-Studied for my MCITP 2008 to MCSE 2012 certification upgrade.  I have taken and passed all needed exams.

·         Steve AmeroPage 2

 

CNS Partners   Salem NH2013/2015

TIER III Engineer

 

·                 Built, configured, installed, and migrated an entire company’s production infrastructure from 2003 to 2012 R2 during business hours with minimal user downtime.  This includes a new HYPER-V server with 5 virtual servers: a new 2012 R2 DC, Exchange 2010, a 2008 R2 database server, and a virtual 2012 R2 Terminal server Farm using 2 servers, Profile Disks, new PCs & Thin Clients, migrating e-mail accounts, data, and more.

·                 Lead Office 365 engineer performing design, migration planning and rollout for various customers using both cutover and hybrid technologies.

·                 I was the lead engineer on a client’s Disaster Recovery Team when they lost all servers due to a UPS crash causing a power spike burning out their SAN.  I had to troubleshoot the issue and rebuild a switch with minimal configuration information.  I had to design and implement a workaround to the downed SAN to get the company running again until the replacement SAN arrived.

·                 I was the lead engineer on multiple Nimble SAN rollouts both standalone and replication partner configurations.

·                 TIER III escalation engineer used by lower level technicians as a resource to resolve PC or server issues.

 

 

Skills Training & Certification Updates2012/2013

Student

 

·                 Trained and studied for my MCSE Win2k3 to MCITP certification upgrade and successfully passed the exams.

 

 

Mainstay Technologies   Laconia, NH2010/2012

Network Engineer

 

·                 Built, configured, installed, and migrated an entire company’s production infrastructure during business hours with minimal user downtime.  Including a new SBS 2011 server with 9.3 TB storage, a new VMware v5 server with a virtual 2008R2 Terminal server, new PCs & Thin Clients, migrating AD, user accounts, data, and more.

·                 Devised a recovery plan to retrieve users’ e-mail, calendar, tasks, and contacts after their Exchange server crashed. The hard drives were unrecoverable and all current backups were corrupted.  My plan enabled us to successfully restore 90% of the e-mail accounts into a new Exchange server.  Microsoft support was unsuccessful with assisting us to recover the user e-mail data.

·                 Exchange upgrades from 2003/2007 to 2010 at various client sites, migrating all the needed accounts, installing and configuring a BES (if needed), and retiring the old servers.  

·                 Managed or technical lead assisted with over 25 Office 365 installations/migrations.  These projects were for clients from as little as 2 and as many as 68 users.  There were both basic and advanced installations and migrations.

 

 

Skills Training & Certification Updates2009/2010

Student

 

·                 Classroom training, exam prep, and then passed the CompTia Network + exam and the Cisco CCNA exam.

 

 

RTM Communications   Merrimack, NH2007-2009

Sr. Systems Engineer

 

·                 Sr. Systems Engineer giving customers a wide range of Microsoft design, installation and troubleshooting support.

·                 Lead engineer for Level Platforms Managed Services, and IronPort e-mail Security Appliance.

Created and implemented various Active Directory Forest & Domain designs using Group Policy to aid in the standardization and security of the user environments.

·                 Responsible for Active Directory domain consolidation and migrations.

·                 Exchange Systems Engineer for RTM customers.  Responsible for new installations, migrations, upgrades, troubleshooting, and repair of all types of Exchange/Outlook problems.

·                 Install and configure various Tape Backup Library’s and Single Tape backup devices.

·                 Install, maintain, and Troubleshoot (BES) Blackberry Enterprise Servers.

 

 

 

Steve AmeroPage 3

 

 

NE Services   Londonderry, NH2005-2007

Sr. Systems Engineer/Mgr. Technical Resources

 

·                 Complete design, installation, migration, and user training for multiple Small Business server customers.

·                 Design, implement, and roll out corporate Exchange RPC-HTTPS connectivity.

·                 Installed and configured for AD security, Trend Micro Interscan WEB Security Suite to control users internet access.

·                 Driving force in sales and installation of Smart Phones, using Active Sync, Goodlink, and BES for data replication.

 

 

Independent Consultant2002-2005

 

·                 Independent consultant for various clients.  Performing installations and support of: Network wiring from wall to patch panel (Cat 5e / 568a/b).  Setup and support: RAID 1 & 5, Shadow Copy, WSUS, VPN, DNS, DHCP, Wi-Fi, Backup software, PC and Laptop install, configure, and support.

 

 

Polycom/PictureTel   Andover, MA1995-2002

Sr. System Support Specialist /Team Leader for Help Desk & EUS.

 

·                 Lead Technician for rollout, maintenance, server and client support, and troubleshooting PPP, IPSec & PPTP, DSL, ISDN, Cable Modems and other remote access related issues.

·                 Lead support person for all virus alerts, system infections, and virus scan issues.

·                 Team Leader for a 6 person support staff.  The team supported over 1200 users and 3500 PC’s both local and at remote sites.  Scheduled Helpdesk rotation, acted as 3^rd Tier support, managed ticket queue, trained junior support personnel, and assisted with employee evaluations,

·                 Initiated, planned, and started quarterly road trips to field offices so as to be pro-active to PC issues. Doing this reduced remote user computer issues by 85% making the users more productive by almost eliminating down time.

·                 Primary internal customer support person for off-site end-users via telephone, videoconferencing and remote control on applications and connectivity problems.  This entails but not limited to walking the user through fixing their own system by editing system files with my guidance.

·                 Lead networking/support technician for corporate shows.  Dealt with the hosting hotels/convention centers IT departments (Disney, Marriott, Washington Convention Center….) to insure network and/or T1 lines were installed and working correctly.  Also assisted in setting up and testing PictureTel video conferencing systems.

·                 3^rd Tier technical support diagnosing & repairing complex hardware and software problems with both Desk and Laptop PCs (issues passed on from helpdesk and 2^nd tier support).

·                 Direct support for Corporate Officers to maintain, upgrade, troubleshoot, and repair their systems along with any other computer related issues.

 

 

SUMMARY OF BACKGROUND

 

·               Experience with Windows and Novell servers, Windows OS’s and applications plus LAN and WiFi technologies at Polycom/PictureTel, as an independent consultant, NE Services, RTM, Mainstay Technologies, and CNS Partners.

·               Held various Production and Material Control positions at Sanders, a Lockheed Martin Co., (now BAE Systems) and at Assurance Technologies.